Civil Registry Documents | Pen, Paper, Pan

PSAHelpline.ph, the first and longest-running ordering and delivery channel authorized by the Philippine Statistics Authority (PSA), marks its 25th anniversary this June. Launched in 2000 as NSO Helpline Plus, the service began as a dedicated call-in hotline (737-1111), allowing Filipinos to request their PSA certificates—such as birth, marriage, death, and Certificate of No Marriage (CENOMAR)—without the need to visit PSA CRS outlet. From the beginning, PSAHelpline.ph has been committed to providing a secure, accessible, and reliable way for citizens to obtain their civil registry documents, helping bring PSA services closer to people’s homes.

Building on the success of the hotline, the service expanded in 2011 into the online space, giving users the option to order their PSA certificates online through desktop and mobile devices. When the National Statistics Office (NSO) transitioned into the Philippine Statistics Authority (PSA) in 2013, the service was rebranded as PSAHelpline.ph, further reinforcing its mission to offer a more convenient and modern way for Filipinos to access essential PSA documents. The platform has since evolved into a full-service online channel, now also offering the Certificate of No Death (CENODEATH) and enhanced with QR-coded certificates for improved security and verification.

As the demand for online government services grew, PSAHelpline.ph continuously improved its features to meet the needs of its users. The website allows users to request copies of birth certificate, marriage certificate, death certificate, or CENOMAR with just a few clicks—no need for a PSA online appointment. Payment can be made through various methods including over-the-counter transactions, credit/debit cards, mobile wallets, and online banking. Once payment is confirmed, users simply wait for their PSA delivery to arrive at their doorstep. Delivery typically takes 2 to 3 business days within Metro Manila and 3 to 8 business days for provincial locations.

Security and privacy have always been a top priority for PSAHelpline.ph. To protect the applicant’s personal information, strict delivery protocols are in place, including requiring personal receipt of documents and the presentation of valid identification. For those who may not be available to receive their PSA certificate at home, there is the option to pick up the document from select National Book Store or Robinsons Department Store branches. A complete list of these locations is available on the website.

In its commitment to innovation and security, PSAHelpline.ph now issues PSA certificates with QR codes, ensuring authenticity and improving verification processes. The platform also now accepts requests for the PSA Certificate of No Death (CENODEATH), offering even greater convenience to users who require this document.

Customer support is a cornerstone of the PSAHelpline.ph experience. Users can reach out through the hotline (available Monday to Saturday, 8 AM to 5 PM, except holidays) or email support, which operates 24/7. Whether for checking order status, updating delivery details, or answering general inquiries, the dedicated support team is always ready to assist.

PSAHelpline.ph continues to be the fastest, most reliable platform for ordering PSA certificates online. Backed by 25 years of experience and trusted by millions of Filipinos, PSAHelpline.ph remains committed to bringing the services of the Philippine Statistics Authority closer to the people—delivering convenience, security, and peace of mind.

To learn more or to request your PSA certificate online, visit www.PSAHelpline.ph.

PSAHelpline.ph offers a streamlined approach to obtaining essential civil registry documents. By providing a convenient online ordering process and secure home or office delivery, it eliminates the need for in-person visits to PSA offices. Customers can easily place their orders online, choose their preferred payment method, and await the delivery of their certificates.

To ensure the integrity of the delivery process, PSAHelpline.ph requires the physical presence of the certificate owner upon delivery, along with a valid government-issued ID. This strict verification process safeguards the confidentiality and authenticity of the documents.

However, situations may arise where the certificate owner or authorized requester is unable to be present during the scheduled delivery. Recognizing this, PSAHelpline.ph offers a flexible solution: the Authorized Person to Receive feature. This allows the requesting party to designate a trusted adult household member to receive the certificate on their behalf. The authorized representative must present a valid government-issued ID to the courier to verify their identity and claim the documents. By implementing this feature, PSAHelpline.ph continues to prioritize customer convenience and security.

How does the Authorized Representative Delivery Option Work?

Building on this, PSAHelpline.ph understands that not everyone’s schedule allows for waiting for a courier. To address this, they offer the option to designate an authorized person to receive your PSA certificates on your behalf. This is a convenient solution for busy individuals or those who might not be available during the delivery window.

After selecting the Authorized Person to Receive option, the applicant will receive two emails. The first one is an order summary with payment instructions, the second one is a guide on how to appoint an authorized representative.

1. Simply click the “Authorized Person to Receive” form button that is found in the email. This will direct the applicant to the authorized representative page.

2. In the page where you assign an Authorized Person to Receive, click ‘Next” if the applicant agrees to assign an authorized representative who is at least 18 years old and resides in the same household.

3. Applicant chooses a valid ID from the list to be uploaded and validated.

4. Applicant scans the QR code or uploads a clear image of the ID selected. The system will verify the details on the uploaded ID. To ensure successful validation, make sure the personal information on the ID matches the information provided in the order form.

5. If the uploaded ID is a National ID, the applicant will undergo a face verification process to confirm their identity as a real person.

6. Fill out the form with the personal and contact details of the assigned authorized person to receive.

7. Read and verify the information. If everything is correct, click the ‘Sign Letter of Authorization’ button

8. The Authorized Person to Receive will be successfully assigned with the summary of details shown.

9. If your order is not yet paid, you can now proceed to the payment section.

You’ve successfully assigned an authorized representative to receive your PSA certificate! To ensure a smooth delivery, remind your representative to have their valid ID ready for the courier. This will help verify their identity and ensure the safe release of your document.

Stay tuned for even bigger and better things in the New Year. PSAHelpline.ph is committed to continuous improvement, bringing you enhanced features and even better service delivery.